Section 481.72.2. Referrals.

Client-caused errors in public assistance benefits arise primarily from three areas: household composition, income and assets. A flexible list of error-prone indicators in those three areas has been identified. One or more indicators must be present for a referral to the department investigator. A current copy is available from the Department of Inspections and Appeals, Lucas State Office Building, Des Moines, Iowa 50319-0083.

The department investigator is responsible for investigating referrals to:

        1.            Determine whether information supplied to DHS by the client is complete and correct regarding pertinent public assistance case factors;

        2.            Serve as a deterrent against benefit issuance resultant from fraudulent applications submitted by DHS clients;

        3.            Identify client-caused overpayments for recovery;

        4.            Assist in reducing public assistance program error rates.