Section 441.97.6. Authorization of payment.

The collection services center must authorize the generation of payments for support paid. The collection services center shall issue payments as follows:

       97.6(1) Submittal of information to department of administrative services. In order to disburse payments to the obligee within two working days, the collection services center shall submit information daily to the department of administrative services to issue a warrant or electronic file transfer (EFT) payment to the obligee.

       97.6(2) Release of funds. The following workday an electronic transfer of funds shall be sent to the designated account of the obligee or an alternate account to be accessed by the obligee through an electronic access card, or if subrule 97.6(5) applies, a state warrant may be sent by regular mail to the last-known address of the obligee.

       97.6(3) Electronic transfer. Obligees who want electronic transfer of support payments to a designated account shall complete Form 470-2612, Authorization for Automatic Deposit, and submit it to the collection services center. Unless subrule 97.6(5) applies, any obligee not using automatic deposit to a designated account shall be issued an electronic access card for receipt of support payments.

       97.6(4) Walk-ins. Support payments shall not be hand-delivered to the obligee on a walk-in basis.

       97.6(5) Warrants. The collection services center may authorize generation of a warrant if any one of the following conditions applies:

        a.           Generation of a warrant is necessary to meet federal requirements to disburse a payment to an obligee within two working days when electronic transfer is not feasible.

        b.           The obligee has not requested automatic deposit to a designated account of the obligee, and payment is from a source that is nonrecurring or is not expected to continue in a 12-month period.

        c.           The obligee has not requested automatic deposit to a designated account of the obligee and has asserted in writing on Form 470-3972, Electronic Support Payments, that one of the exemptions listed in this paragraph applies. To claim an exemption, the obligee must return Form 470-3972 to the collection services center within ten days of the date the form was issued. An exemption granted under this paragraph is subject to periodic review by the collection services center. When the collection services center reviews an exemption, it shall issue Form 470-3973, Review of Electronic Transfer Exemption, to the obligee for completion. The exemptions available under this paragraph are:

       (1)             A physical disability imposes a hardship in accessing an electronically transferred payment.

       (2)             A mental disability imposes a hardship in accessing an electronically transferred payment.

       (3)             A language barrier imposes a hardship in accessing an electronically transferred payment.

       (4)             A literacy barrier imposes a hardship in accessing an electronically transferred payment.

       (5)             The obligee’s home and work addresses are more than 30 miles from an automated teller machine and more than 30 miles from a financial institution where the account funds can be accessed.

        d.           The representative payee, court appointee, or trustee notifies the collection services center or unit in writing that one of the following applies:

       (1)             The obligee is under a court-ordered guardianship or conservatorship.

       (2)             The obligee is involved in other legal proceedings, including bankruptcy, which require payments to be sent to a trustee or other representative payee.