Section 441.73.15. Grievances.

Latest version.

The managed care organization shall have policies and procedures for review of any nonclinical incidents, nonclinical complaints, or nonclinical concerns. Grievances may be communicated verbally or in writing and require that the review be conducted by someone other than the person or persons involved in the grievance. All policies related to the review of grievances shall be approved by the department prior to implementation.
[ARC 2358C, IAB 1/6/16, effective 1/1/16]

                    
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