Section 441.58.62. Application process.

The process for obtaining assistance from the ticket to hope program is as follows:

         58.62(1) A person requesting assistance shall contact the Iowa concern hotline by telephone at 1-800-447-1985.

         58.62(2) The Iowa concern hotline shall gather information and determine eligibility for ticket to hope services based on criteria established in this division.

         58.62(3) The Iowa concern hotline shall send to each eligible applicant a packet of information that includes:

            a.               An introductory cover letter;

            b.               A list of participating providers;

            c.               An authorization form for one 45- to 50-minute session (valid for 30 days); and

            d.               A demographic data form that includes a unique numeric client identifier.

         58.62(4) The eligible applicant shall:

            a.               Make an appointment with an approved provider; and

            b.               Give the authorization and demographic data forms to the provider at the time of the appointment.

         58.62(5) After the eligible applicant meets with the provider, the applicant may call the Iowa concern hotline and receive authorization for up to seven additional sessions. A new authorization form shall be issued for each session.

[ARC 7641B, IAB 3/25/09, effective 3/1/09; ARC 7830B, IAB 6/3/09, effective 7/8/09]