Section 441.152.8. Contract management.

During the contract period, the assigned contract monitor designated in the contract shall be the contract liaison between the department and the provider.

       152.8(1) The provider shall contact the contract monitor about all interpretations and problems relating to the contract, and the contract monitor shall follow the issues through to their resolution.

       152.8(2) The contract monitor shall also monitor performance under the contract and shall provide or arrange for technical assistance to improve the provider’s performance if needed. Form 470-0670, Report of On-Site Visit, shall be used to monitor performance under the contract.

       152.8(3) The contract monitor shall make at least one on-site visit to each provider during the term of the provider's contract. The on-site visit shall be coordinated with on-site visits scheduled to fulfill requirements for provider reviews, licensing, or other on-site visits required by the department. Site visits to out-of-state providers shall be made at the discretion of the service area responsible for administration of the contract.

[ARC 7741B, IAB 5/6/09, effective 7/1/09]