Section 187.18.19. Complaints and investigations.

       18.19(1) The administrator may, at any time and as often as the administrator deems necessary, investigate a licensee and examine the licensee’s books, accounts, records, and files.

       18.19(2) The administrator may investigate complaints or alleged violations about any licensee.

       18.19(3) The following shall constitute a complaint or alleged violation:

        a.           A written complaint received from a consumer, member of the public, employee business affiliate, or other governmental agency.

        b.           Notice to the administrator from any source that the licensee has been the subject of disciplinary proceedings in another jurisdiction.

        c.           Notice to the administrator from any source that the licensee has been convicted of forgery, embezzlement, obtaining money under false pretenses, extortion, conspiracy to defraud, or other similar offense, in a court of competent jurisdiction in this state or in any other state, territory or district of the United States, or in any foreign jurisdiction.

[ARC 8238B, IAB 10/21/09, effective 1/1/10; ARC 9593B, IAB 6/29/11, effective 7/1/11; ARC 9688B, IAB 8/24/11, effective 9/28/11]