Section 111.11.10. Applicant’s and eligible individual’s rights.

The service specialist for the blind must inform the applicant or eligible individual of the applicant’s or eligible individual’s rights as follows:

       11.10(1) Written information on the Iowa client assistance program and on the department’s policies and practices with regard to administrative review, fair hearing, confidentiality of records and nondiscrimination shall be provided to the applicant as a part of the application process. This information shall also be made available in the applicant’s media of choice. Language interpreters will be used as necessary.

       11.10(2) When an applicant is determined ineligible to receive independent living rehabilitation services, the applicant shall receive written notification of the right to appeal and information concerning services available through the Iowa client assistance program.

       11.10(3) The independent living rehabilitation plan will include information in the eligible individual’s media of choice on the department’s policies regarding administrative review, fair hearing, confidentiality of records and nondiscrimination. Language interpreters will be used as necessary.

       11.10(4) Upon termination of a case due to ineligibility, the individual shall be given information in the individual’s media of choice on the right to appeal the termination, including information about services available through the Iowa client assistance program. Language interpreters will be used as necessary.

       11.10(5) When disagreement occurs, staff shall verbally inform the applicant or individual of the right to appeal and provide information about services available through the Iowa client assistance program.